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Find answers to our frequently asked questions below.

How much is delivery?

FREE! Delivery is free to one location anywhere within Australia.

Do you only print for local Newcastle customers?

Absolutely not! Our services can be enjoyed by anyone within Australia whether you may be in NSW, QLD, VIC, SA, WA, NT, ACT, or TAS.

Can I pick up my cards?

Sorry, we don't have a pick-up service. Newcastle Business Cards is a completely online printing and design service. All orders are shipped directly from our warehouse to your nominated delivery address (PO Box addresses are not accepted). This is the quickest way that you will receive your printing goods.

Can I drop into the office to discuss my ideas?

Newcastle Business Cards is a completely online printing and design service and this means that you can't drop in to our office. This is how we can keep our prices and services extremely competitive. If you would like to discuss your ideas, we are more than happy to chat to you over the phone. If you have any mockups/ideas that you would like us to see, please feel free to email them to us by making a scan of your documents and email them to us at This email address is being protected from spambots. You need JavaScript enabled to view it.

What file formats do you accept?

Newcastle Business Cards would prefer all files to be in PDF format. Don’t panic if your file is not in PDF format, we also accept EPS, TIFF  and JPG files. All artwork must be supplied at a minimum of 300dpi (dots per inch).We do not accept Corel Draw, Microsoft Word, or Microsoft Publisher file formats.

What forms of payment do you accept?

We accept Visa, Mastercard and PayPal. All payments use the PayPal Payment system which is a secure and safe way of making an online payment. We also offer bank deposit (please add an extra day onto your order to allow for processing).

There's a problem with my order, what can i do?

Our aim is to provide high quality printing that you will be 100% happy with. However, In the unlikely case that we have made a production error, you are required to fill out the online form here and provide all details and supporting pictures relating to the order. You will also be required to post some samples back to us to check (unfortunately it's not possible for us to keep samples of every printed order).

How do I make an order?

Please refer to our "How To Order Page".

What quantities do you print in?

The quantities vary depending on the product. Please refer to each specific product page to view the available quantities. For any special requests, please complete the Online Quote Form.


How do I upload my artwork?

If you have your own artwork, you must upload your artwork during the product selection page before continuing to checkout. For more information, please refer to our "How To Order Page"
 

Will I receive a digital proof?

We do not provide proofs for most printing services (unless stated otherwise). This is the reason why we can keep our printing prices low and at a competitive rate. We rely on customers to be aware of any variances that can occur during the printing process and to supply press-ready artwork when ordering. To reduce printing errors, customers are recommended to follow the Bring Your Own Artwork Specifications outlined on the product pages. Customers submitting their own artwork are fully responsible for the end result of printing. If you would like to see a digital artwork proof prior to printing, please let us know when you place your order (additional charges may apply).

Where do you deliver to?

Newcastle Business Cards will deliver to one location anywhere within Australia at no extra cost. Some of our most popular locations include Newcastle, Sydney, Melbourne, Brisbane, Perth, Canberra and Adelaide.


How long does your design service take?

Times can vary depending on the design service but we try our hardest to present you with your first design proof within 2 business days.

What is your design process?

An explanation of our Business Card Design Process can be found here.  An explanation of our Logo Design Process can be found here.

What if I need more revisions to my design?

Business Cards: Each business card design includes 1 design concept and 2 minor design revisions. Any additional revisions after this point may incur a cost of $20 per revision. 
Logos: 
Please refer to your chosen logo package for the amount of design revision rounds – any additional revisions after this point may incur a cost $20 per revision.

Do you only design logos and Business cards?

Absolutely not! Our talented designers can produce a professional design for all of the printing products we offer. Please contact us here if you would like to discuss your design requirements.

What is bleed?

We require 3mm of external bleed on all files. Your print job is printed on a larger sheet than its finished size and then trimmed to size. External bleed is the area extending past your trim area and allows for a small amount of movement that may occur when your work is being cut to size. To find out more about bleed, please visit the Artwork Setup page and refer to our specific artwork guideline documents.

What blacks do I use?

To find out what blacks to use within your artwork, please refer to the Artwork Setup page and refer to our specific artwork guideline documents.

What Pantone colours can I use?

Any job which is required to be in a Pantone Colour/s must be in the Pantone range between PMS100 to PMS732. We do not accept Fluro Pantones or Metallic Pantones.

FREE SHIPPING AUSTRALIA WIDE

Direct to your door - no need to leave your home or office!

24/7 ONLINE ORDERING

Easy online ordering available 24 hours a day, 7 days a week! 

100% ONLINE

Less overheads, no drawn-out waiting times, no worries!

INSTANT PRICES

View instant online quotes for hundreds of different print products. It's too easy!

DO YOU HAVE MORE QUESTIONS? WE ARE HERE TO HELP!

No problem! Give our friendly team a call, or send us a message via email.
Call 1300 739 300 or contact us here

CONTACT US

  • Free delivery Australia Wide
  • INFO@newcastlebusinesscards.com.au
  • 1300 739 300
  • Contact Hours: 9.00AM - 4.30PM
  • Online Orders: 24/7

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Free Delivery

Free Delivery Printing Australia Wide